Members called in for status and documents that staff then pulled from internal systems. Giving them the review tool would have exposed workflows they should never see.
Healthcare · Case study
Member self-serve portal
A member portal for status and documents, kept separate from the internal chart-review workspace.
- Industry
- Healthcare
- Client
- Anonymised
- Type
- Custom software
Problem
What was breaking before the build.
Solution
What we designed and shipped.
A member portal with sign-in, document access and a narrow status view, using the same identity constraints as the internal systems but a separate set of roles.
Outcome
What changed for the people running the system.
Members retrieve routine documents without a call; staff keep the chart-review workspace. Access is limited to what a member is entitled to see.
How we work
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Scope before code
We write what is being built, what is excluded, integrations, dates and cost basis before the build starts. Changes get quoted before they get coded.
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Talk to the people doing the work
You meet named engineers and designers. There is no account manager translating technical questions in both directions.
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Working software every two weeks
Increments land on staging you can open and use. Progress you can click on beats progress in a status report.
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You own everything
Repository, cloud account, domains and credentials stay yours. We work in your accounts wherever possible.
FAQ
Short answers drawn from this case study.
What problem did the healthcare case study address?
Members called in for status and documents that staff then pulled from internal systems. Giving them the review tool would have exposed workflows they should never see.
What did Three Index build?
A member portal with sign-in, document access and a narrow status view, using the same identity constraints as the internal systems but a separate set of roles.
What changed for the team running the system?
Members retrieve routine documents without a call; staff keep the chart-review workspace. Access is limited to what a member is entitled to see.
Tell us what you are trying to build.
Send a short description of the project. You will get a reply from someone technical — with questions worth answering, not a brochure.