A prototype feed had no path for reports, abuse, or an operator view of what was live. Growth would have landed on the same inbox the team already used for support.
Social media apps · Case study
Community feed and moderation
A community product with profiles, a feed, media and a moderation queue that operators can actually run.
- Industry
- Social media apps
- Client
- Anonymised
- Type
- Custom software
Problem
What was breaking before the build.
Solution
What we designed and shipped.
Profiles, follows, a feed, media upload and a moderation queue with report states — built so review is a workflow, not a spreadsheet of user IDs.
Outcome
What changed for the people running the system.
Members post in the product; operators review reports in a queue with a record of what was hidden or removed. The client owns the repository and media storage.
How we work
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Scope before code
We write what is being built, what is excluded, integrations, dates and cost basis before the build starts. Changes get quoted before they get coded.
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Talk to the people doing the work
You meet named engineers and designers. There is no account manager translating technical questions in both directions.
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Working software every two weeks
Increments land on staging you can open and use. Progress you can click on beats progress in a status report.
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You own everything
Repository, cloud account, domains and credentials stay yours. We work in your accounts wherever possible.
FAQ
Short answers drawn from this case study.
What problem did the social media apps case study address?
A prototype feed had no path for reports, abuse, or an operator view of what was live. Growth would have landed on the same inbox the team already used for support.
What did Three Index build?
Profiles, follows, a feed, media upload and a moderation queue with report states — built so review is a workflow, not a spreadsheet of user IDs.
What changed for the team running the system?
Members post in the product; operators review reports in a queue with a record of what was hidden or removed. The client owns the repository and media storage.
Tell us what you are trying to build.
Send a short description of the project. You will get a reply from someone technical — with questions worth answering, not a brochure.